Custom Vids have various delivery time-frames. Some MV Stars offer delivery time-frames such as 24 hour, 48 hour, 1 week, 2 week, etc. If you have not selected an earlier delivery date, you can expect to receive your custom vid within 30 days of the purchase date.
If your custom vid is passed due, we encourage you to contact the MV Star through the site PM to get an update. If you do not hear back from the MV Star, please reach out to us at firstname.lastname@example.org with the MV Star's username and the Sales ID.
We'll be happy to mediate the purchase and do everything we can to help out!