There are many reasons why you may be unable or unwilling to fulfill an order. Whether it be a physical item that requires shipping or a Custom Vid, sometimes life gets in the way or an order includes something you are uncomfortable with; we do not judge!
Whatever the reason, we ask that you get in touch with MV Support through firstname.lastname@example.org or live chat to request the refund. Make sure when you send your request to include the members username and the item name along with any other details you think are relevant that can help us locate the order (sales ID, purchase date, etc.). The refund will be applied in the form of a credit to the member's MV Wallet, and the funds will be removed from your earnings (if it is a Custom Vid, the funds will be removed from escrow).
We'll get back to you once everything is confirmed and we'll also reach out to the member on your behalf to let them know about the adjustment.