When trying to go live, I get the error "Connection could not be established"

Are you getting an error message that says "Connection could not be established" when attempting to go live? This most commonly happens when there is an issue with your live room, so the following steps should help. 

- Click “Leave Room” at the bottom of your Live room
- Log out of MV
- Close your browser entirely
- Reopen a new browser
- Login in to MV again
- Create a new room and attempt to go live again

If you are still having trouble with your MV Live room, check out our other MV Live Troubleshooting steps! 

If all else fails be sure to reach out to us in Live Chat by clicking the small blue speech balloon in the bottom corner of the page of your MV Live room so we can assist you with the issue immediately.


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