If you are looking to retrieve your username or password, you can do so by clicking either 'username' or 'password' next to "I Forgot Username / Password" at the login screen. This will bring up a page asking you to enter your email; please be sure to enter the email that is attached to your MV account, most likely the email you used at signup.
The username or password will be sent to that email. If you no longer remember the email attached to your account or no longer have access to that email, reach out to us at firstname.lastname@example.org letting us know the situation and we'll let you know what we need to locate your account and verify you as the owner to make sure you have access.
Having trouble accessing your account and getting the the error message "Invalid Credentials"? This error message means that the login information that you’re entering does not match what we have on file or you are attempting to access a deleted account.
Here's how you can resolve this issue:
Make sure to use your username at login as entering your email will return this error. If you don't remember your username, click "I Forgot Username" to have it sent to the email attached to your account.
If you are entering your username and still getting the same error message, you may be entering an incorrect password. Click “I Forgot Password” to have an email sent to you which will let you update your password and this should help you get back into your account!
Are you getting an error when logging in that says you are a robot or not human? This is an issue with Googles new captcha system and therefore we can't be totally sure what causes this.
You can try logging in again using Chrome as your web browser in Incognito Mode as this has been shown to resolve the issue in most cases. Another step that has been shown to help is disabling any browser extensions as they may be prompting this issue.
If you attempt to login to your account and you get the the error message: "Oops! There was an issue with your MV Account. Please contact MV Support for further assistance at email@example.com. Thank you!", it could be occurring for several different reasons, for example too many failed login attempts.
No matter the reason, you'll need to reach out to us at firstname.lastname@example.org, using the email attached to your MV account, so that we can help you. In your email, please provide a full screenshot of the error message that you are getting and we should be able to assist with gaining access to your account.
If you no longer have access to that email linked to your MV account, be sure to also let us know your username in your request and we'll let you know what we need on our end to verify you as the account owner.