Purchases

Everything you need to know about purchasing on MV.

What payment options are available to buy content on MV?

How do I load/use MV Wallet?

How do I pay on MV with Cryptocurrency?

How do I resolve a duplicate charge?

RocketGate & RocketPay Information

How do I download my purchased vid?

How can I update the credit card being used for my subscriptions?

I didn't receive my Custom Vid

I didn't receive my Store Item

I didn't receive an incentive for Fund Me, Contest Votes or a Tip

How can I Identify Stream-Only Vids and Memberships?

I didn't receive Text Me, Vid Chat or Call Me

How to turn off recurring billing for a subscription such as VIP FanClub or Membership?

How do I download my purchased Photo Set?

Why am I having trouble checking out with my credit card?

Are there any other charges I should look out for when purchasing from MV?

How do I access the vids in a Membership I just purchased?

Where can I find my purchased content?

How do I remove my credit card detail from Rocketpay?

MV Stars Help Center

Choose the subject below that best describes how we can help.

Contact MV Support