Are you getting an error message that says "Connection could not be established" when attempting to go live? This most commonly happens when there is an issue with your live room. Follow these steps to reset your room:
Do you keep getting disconnected from MV Live? This typically occurs due to an issue with your internet connection or device.
Here are steps that may help resolve this issue:
This will reset your MV Live room. If the steps above don’t help, you can always try restarting your device, modem and/or router as this could resolve the issue.
If you are still having trouble with your MV Live feed, check out our otherMV Live Troubleshooting steps and if all else fails be sure to reach out to us at help@manyvids.com.
Are you seeing a black screen when attempting to go live? This is usually due to external software or another webpage capturing your cam feed. If anything else is using your cam or if you are using a cam splitter or an overlay, try turning those off first as they can cause interference. Otherwise, try these steps.
Is MV Live telling you it's unable to find your camera? We'll want to first make sure your browser is set up properly. If the issue persists, move onto "Step 2" to make sure your device isn't the issue.
If your Lovense toy disconnected from MV Live, it could be due to the Lovense Connect app on your phone being closed or your phone shutting down. Your phone and Lovense Connect app will need to remain active in order to maintain a connection to MV Live.
It could also be that your toy ran out of battery so make sure to charge your toy fully after every use!
Since the Lovense is connecting to MV through your internet, it may also help to reset your modem and/or router if you find your Lovense is disconnecting from MV.
If your Lovense is showing a weak connection with your phone, click here!
If the Lovense icon is flashing yellow in the top of your live room, it means that one of your toys is disconnected or low on batteries. Make sure to fully charge your toys if you are experiencing any connection issues.
If your Lovense Connect app shows a weak connection for your toy, try these tips!
If your Lovense toy is disconnecting from MV Live, click here!
If your Lovense toy shows on your phone as having a weak connection, this issue is not related to ManyVids specifically so you may need to contact Lovense Support for further assistance, but for maintaining a stable connection, Lovense give the following suggestions:
- Make sure the phone is facing towards your toy
- Remove your phone case
- Delete the Lovense Remote app from your phone (don't delete the Lovense Connect app as you'll need this to connect to MV)
If your Lovense toy is disconnecting from MV Live, check here!
If your Lovense icon is flashing yellow in your live room, click here!
If you're using OBS and your preview is flipped don't worry! Only your preview is flipped, but the stream itself shows correctly to any viewers.
Are you running into any of these errors?
Follow these steps!
If you have already opened MV Live and received a black screen or error, please close all browser windows before continuing.
If you have any issues after following these steps, please close down all cam splitting software completely and follow the steps again, only opening your software after opening MV Live.
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